Terms of Service & Returns Policy

Effective date: 13 March 2026

1. About Us

This website is operated by Novelle & Luna. Throughout the site, the terms “we”, “us” and “our” refer to Novelle & Luna. By visiting our website and/or purchasing from us, you agree to these Terms of Service.

2. Product Branding and Supplier Disclosure

Novelle & Luna is a retail brand. Some products offered on this website may be presented, marketed, or labelled on our website under the Novelle & Luna brand or style for sales and merchandising purposes.

However, unless expressly stated otherwise on the relevant product page, our products are not designed or manufactured by Novelle & Luna. Certain items may be sourced from third-party suppliers and may arrive in supplier packaging, unbranded packaging, or packaging that shows a brand name, factory label, product code, or other markings that are not Novelle & Luna.

By placing an order, you acknowledge and accept that:

• The website branding may differ from the physical packaging or markings on the product.
• The product packaging may reference a supplier, manufacturer, or third-party brand.
• Such differences in packaging or markings alone do not mean the item is faulty or incorrect, provided the product supplied matches the description and intended use shown on the product page.

3. Product Information

We aim to ensure that all product descriptions, images, dimensions, colours, and other content on our website are as accurate as possible. However, slight variations may occur, including differences in packaging, printed labels, colour tone, branding presentation, and minor cosmetic details.

We reserve the right to update, change, or discontinue products, pricing, descriptions, promotions, and website content at any time without prior notice.

4. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including where pricing errors, stock issues, or suspected fraud are identified.

5. Right to Cancel (UK Distance Selling)

If you are a consumer in the United Kingdom and purchase goods online from us, you generally have the right to cancel your order within 14 days after the day you receive the goods.

To exercise your right to cancel, you must notify us within this period by contacting: jatholco@gmail.com

After notifying us, you must return the goods within 14 days.

6. Refunds

If you cancel your order within the allowed period and return the goods in accordance with this policy, we will refund:

• The price paid for the goods
• The standard delivery cost originally paid (if applicable)

Refunds will be issued to your original payment method within 14 days after we receive the returned goods or evidence they have been sent back.

We may reduce the refund if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

7. Return Shipping

Unless the item is faulty, damaged, or not as described, customers are responsible for return shipping costs.

8. Faulty or Misdescribed Goods

Your rights under the Consumer Rights Act 2015 are not affected by this policy. If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund depending on the circumstances.

Please contact us at: jatholco@gmail.com with your order number and details of the issue.

9. Fitness Disclaimer

Any fitness or exercise guidance provided by Novelle & Luna is for informational purposes only and should not replace professional medical advice. Customers should use fitness equipment responsibly and consult a healthcare professional before beginning any new exercise program.

10. Contact

For questions about these Terms of Service or our Returns Policy please contact:

Email: jatholco@gmail.com
Business Name: Novelle & Luna